PUBLIC OFFER AGREEMENT FOR PASSENGER TRANSPORTATION
Revision dated February 20, 2026
This document constitutes a public offer within the meaning of Articles 633, 641, and 642 of the Civil Code of Ukraine for the conclusion of a contract for passenger transportation by road.
Acceptance of this offer is any action by a person indicating an intent to use the transportation service, including, but not limited to: purchasing a ticket, booking a seat, making full or partial payment (prepayment) of the transportation cost, as well as boarding the vehicle.
From the moment of acceptance, the transportation agreement (hereinafter referred to as the "Agreement") is considered concluded between the Carrier and the Passenger.
1. General Provisions
1.1. This Agreement defines the procedure, conditions, and rules for passenger transportation by road.
1.2. The terms of the Agreement are the same for all passengers and cannot be changed for an individual consumer.
1.3. By making a payment or boarding the vehicle, the Passenger confirms that they are familiar with the terms of this Agreement and accept them in full.
2. Parties to the Agreement
Carrier: A business entity operating under the commercial name "KlasesTransfer" and acting on the basis of the decision to issue License No. 1224 dated July 30, 2025 (hereinafter referred to as the "Carrier").
Passenger: A physical person who has accepted this public offer by performing actions aimed at using the transportation service (including, but not limited to: booking, payment, prepayment, boarding the vehicle) and uses the Carrier's services under the terms of this Agreement (hereinafter referred to as the "Passenger").
The Carrier and the Passenger are hereinafter collectively referred to as the "Parties" and individually as a "Party."
3. Subject of the Agreement
3.1. The Carrier undertakes to transport the Passenger by road according to a predetermined route, and the Passenger undertakes to pay for the service and comply with the terms of this Agreement.
3.2. The Carrier ensures safe transportation conditions, and the Passenger is obliged to follow the Carrier's lawful instructions.
4. Booking and Payment Procedure
4.1. Seat booking is carried out by the Passenger contacting the Carrier (verbally, by phone, via messengers, or other communication channels).
4.2. To confirm the booking, the Passenger shall make a prepayment in the amount determined by the Carrier.
4.3. The remainder of the ticket price may be paid during boarding or as agreed by the parties.
4.4. Payment for the transportation may be made by a third party. Such payment does not create obligations for the Passenger without their own will. The Passenger accepts the terms of this Agreement by performing actions aimed at using the transportation service.
5. Conditions for Prepayment Refund and Rescheduling
5.1. In case of trip cancellation by the Passenger 10 (ten) or more calendar days before the scheduled departure date, the Passenger is entitled to:
5.1.1. A 100% (one hundred percent) refund of the prepayment made; or
5.1.2. A one-time rescheduling of the trip to another available date agreed upon with the Carrier.
5.2. In case of trip cancellation by the Passenger between 4 (four) and 10 (ten) calendar days before the departure date, the Passenger is entitled to:
5.2.1. A 50% (fifty percent) refund of the prepayment made; or
5.2.2. A one-time rescheduling of the trip to another available date.
5.3. In case of trip cancellation by the Passenger within 1 (one) to 3 (three) calendar days before the departure date, the prepayment amount is non-refundable, and the option to reschedule the trip is not provided.
5.4. On the day of the scheduled trip, as well as in case of the Passenger's failure to appear at the boarding point without prior notification to the Carrier, the prepayment and/or any other payment made is non-refundable, and the option to reschedule the trip is not provided.
5.5. In the event of payment by a third party, where a refund is provided for under this Agreement, such refund shall be made to that third party unless otherwise agreed by the parties.
6. Rights and Obligations of the Parties
6.1. The Carrier undertakes to:
6.1.1. Ensure the serviceability of the vehicle and its compliance with safety requirements;
6.1.2. Arrive at the departure point within the time agreed upon according to the terms of this Agreement;
6.1.3. Comply with traffic rules and other legislative requirements governing passenger transportation;
6.1.4. Carry out the transportation of the Passenger in accordance with the terms of this Agreement;
6.1.5. Inform the Passenger of changes in departure time or other significant circumstances that may affect the trip within the timeframes established by this Agreement.
6.2. The Passenger is obliged to:
6.2.1. Comply with established rules and norms of proper behavior during the trip;
6.2.2. Arrive at the departure point at the agreed time, taking into account the established passenger waiting procedure;
6.2.3. Not transport prohibited or dangerous items, explosive, toxic, flammable substances, or other items that may threaten safety;
6.2.4. Treat the property of the vehicle with care, not damaging the equipment, interior, or other inventory;
6.2.5. Not create obstacles to the Carrier's work or discomfort for other passengers;
6.2.6. Comply with the requirements of border, customs, and other types of control, and have proper documents for crossing the border.
6.3. Transportation of Animals
6.3.1. Transportation of animals is allowed only if such animal does not pose a safety threat, does not obstruct other passengers, does not cause discomfort, and does not violate general rules of conduct during the trip.
6.3.2. Transportation of animals is carried out exclusively in a manner previously agreed upon with the Carrier.
6.3.3. The Passenger is responsible for the animal's behavior and for ensuring proper conditions for its transportation (availability of a carrier, restraint devices, documents, etc.).
6.3.4. If the animal's behavior creates obstacles, disturbs other passengers, or poses a threat, the Carrier has the right to refuse transportation or perform disembarkation in accordance with Article 7 of this Agreement without a refund.
7. Grounds for Passenger Disembarkation Without Refund
The Carrier has the right to terminate the transportation and disembark the Passenger without a refund if the Passenger's actions or omissions violate the terms of this Agreement, create a safety threat, impede the normal progress of the trip, or cause harm to other passengers or the Carrier. Specifically, but not limited to, disembarkation may occur in the following cases:
7.1. Violation of rules of conduct during the trip, namely:
7.1.1. Smoking tobacco products, electronic cigarettes, or tobacco heating devices inside the vehicle;
7.1.2. Being in a state of severe alcohol or drug intoxication;
7.1.3. Aggressive, offensive, incorrect, or provocative behavior towards other passengers or the Carrier;
7.1.4. Violation of the quiet period after 22:00 during night trips;
7.1.5. Other actions that significantly disturb public order inside the vehicle.
7.2. Creating a threat to trip safety:
7.2.1. Any actions of the Passenger that endanger the life, health, comfort, or safety of other persons;
7.2.2. Failure to comply with the lawful requirements of the Carrier or the driver related to ensuring safety.
7.3. Damage to the Carrier's property:
7.3.1. Intentional damage to the interior, seats, equipment, or other inventory;
7.3.2. Careless handling that resulted in material damage to the vehicle.
7.4. Violation of baggage transportation rules:
7.4.1. Transportation of prohibited or dangerous items;
7.4.2. Ignoring reasonable or justified requirements of the Carrier regarding the volume, weight, or method of baggage transportation necessary for safety or technical feasibility;
7.4.3. Concealing items that may pose a danger.
7.5. Violation of animal transportation rules:
7.5.1. If the animal transported by the Passenger creates obstacles or discomfort for other passengers;
7.5.2. Causes damage to the Carrier's property;
7.5.3. Violates safety or conduct rules established by this Agreement.
7.6. Failure to fulfill financial obligations:
7.6.1. The Carrier has the right to terminate the transportation and disembark the Passenger without a refund if the Passenger refuses to fulfill the financial obligation to pay the full or remaining amount of the transportation cost in the manner and time established by the Carrier.
8. Transportation Route and Choice of Border Crossing Points
8.1. The transportation route is determined by the Carrier, taking into account the departure and arrival points agreed upon between the Parties.
8.2. In group transportations, the Carrier reserves the right to independently determine the specific route, including but not limited to:
8.2.1. The sequence of stops;
8.2.2. The order of drop-offs and pick-ups of passengers;
8.2.3. The choice of specific roads;
8.2.4. The choice of state border crossing points.
8.3. The choice of route and border crossing point is made by the Carrier considering the traffic situation, border queues, safety requirements, weather conditions, technical, logistical, and organizational circumstances that may affect the timing or feasibility of the transportation.
8.4. The Carrier has the right to change the route, travel time, or border crossing point in case of circumstances that may affect safety, timing, or the possibility of transportation. Such changes are not a violation of the Agreement and are not grounds for refunds or compensation.
9. Departure Time and Waiting Procedure
9.1. In case of the Passenger being late for the trip or the departure point in a group trip, the Passenger is obliged to notify the Carrier. The Carrier will wait no more than 30 minutes from the agreed departure time. After this time, the Carrier has the right to start the trip without the Passenger, in which case the trip cost is non-refundable.
9.2. In case of delays during state border crossing — for any reason, including but not limited to document checks, their inconsistency or absence, the discovery of prohibited items, or other circumstances that may affect the duration of the control — the Carrier will wait for the Passenger for no more than 30 minutes.
9.3. In the case of individual transportations (trips ordered exclusively for one Passenger or a group of persons traveling together), the conditions and duration of waiting are agreed upon separately between the parties. In such a case, the waiting time may be extended by agreement with the Carrier, with a possible adjustment of the trip cost depending on the duration of the delay.
9.4. The Carrier has the right to delay the departure time by up to 30 minutes for technical, organizational, or logistical reasons. Such a delay is not a violation of the terms of the Agreement, is not considered a breach or failure to fulfill the Carrier's obligations, and is not grounds for a refund or any claims by the Passenger.
10. Estimated Time of Arrival
10.1. The arrival time indicated by the Carrier is estimated and is not guaranteed. The duration of border, customs, or other state control, congestion at checkpoints, actions of authorized bodies, road, technical, weather, and other factors beyond the Carrier's control may significantly affect travel times and cause deviations from the estimated schedule.
10.2. The schedule may be changed for operational, technical, organizational, or logistical reasons, including the reasons stated in clause 11.1 of this Agreement.
11. Liability of the Parties
11.1. The Carrier is not liable for delays or changes in departure or arrival times if such changes are caused by circumstances beyond the Carrier's control, including but not limited to: force majeure (military actions, weather conditions, technical failures), actions or decisions of regulatory authorities, the duration of border, customs, or other control, road conditions, queues at checkpoints, as well as other operational or organizational reasons. Such circumstances may lead to changes or deviations from the estimated travel schedule and are not considered a violation or failure to perform the Carrier's obligations.
11.2. The Carrier is not liable for any damages, losses, or additional costs of the Passenger in cases of disembarkation provided for in Article 7 of this Agreement, as well as in cases provided for in clauses 9.1 and 9.2 of this Agreement if the Passenger was late, absent, or delayed during control, as a result of which the Carrier was forced to continue the trip without them. Such situations are not a breach of the Carrier's obligations and do not entitle the Passenger to a refund.
11.3. The Carrier is not liable for any direct, indirect, incidental, or consequential damages to the Passenger, regardless of their nature, including missed flight, rail, or bus connections, loss of bookings, changes in personal plans, or other financial consequences, if the delay or change in arrival time is due to circumstances specified in clause 11.1 of this Agreement, or if the vehicle arrived within a reasonable time arising from the estimated trip schedule.
11.4. The Carrier does not guarantee connections with any other types of transport. Planning transfers, connections, required time between trips, as well as related bookings, payments, check-ins, and other actions is the sole responsibility of the Passenger. Compensation for costs related to other types of transport is not provided.
11.5. Any claims for damages are limited exclusively to the procedure defined by clause 11.7 of this Agreement.
11.6. The Carrier is liable only in the event of a trip cancellation due to its fault, provided such reason is not related to the circumstances specified in clause 11.1. In such a case, the Carrier refunds the full amount of the payment or prepayment within 3–7 business days.
11.7. Compensation
11.7.1. Compensation is possible only within the cost of the unperformed part of the trip, and exclusively when such part was not performed due to the fault of the Carrier and in the absence of circumstances specified in clause 11.1 of this Agreement.
11.7.2. Compensation for costs for other types of transport (air, rail, bus), accommodation, meals, as well as any indirect, incidental, or consequential damages is not provided.
11.8. The Passenger bears material liability for damage to the Carrier's property, including the interior, seats, equipment, or other inventory of the vehicle, whether caused intentionally or through negligence.
11.9. The Passenger bears full responsibility for the behavior of the animal they transport, as well as for ensuring proper conditions for its transportation (availability of a carrier, restraint devices, necessary documents, etc.). The Passenger shall compensate for damages caused by the actions or behavior of the animal, including damage to the Carrier's property or discomfort caused to other passengers.
12. Confidentiality and Personal Data Protection
The Carrier processes the Passenger's personal data in accordance with the Law of Ukraine "On Protection of Personal Data" exclusively for the purpose of providing transportation services.
13. Force Majeure
The Parties are released from liability for partial or complete failure to fulfill obligations under this Agreement if such failure resulted from the action of circumstances of force majeure, confirmed in the manner prescribed by the legislation of Ukraine. During the period of force majeure, the deadlines for fulfilling obligations are extended for the duration of such circumstances.
14. Final Provisions
14.1. This Agreement enters into force from the moment of acceptance of this public offer by the Passenger, which is confirmed by the Passenger's performance of actions aimed at using the transportation service (including, but not limited to: booking, payment, prepayment, or boarding the vehicle).
14.2. Payment of the transportation cost by a third party is not an acceptance of this public offer. Acceptance of the Agreement is carried out exclusively by the Passenger through their own will and the performance of actions provided for in clause 14.1 of this Agreement. Payment by a third party does not grant them any Passenger rights.
14.3. The Carrier is not obliged to verify the grounds for payment by a third party and is not responsible for the legal relationship between the Passenger and such a person.
14.4. All disputes are resolved through negotiations, and in case of failure to reach an agreement — in court in accordance with the legislation of Ukraine.
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Use without the owner's permission is prohibited.